SHIPPING WITHIN THE USA (other countries see below)

WHY SO MANY FREIGHT RATES??
We've struggled with this one . . mostly because some folks prefer the security of knowing they won't have to worry about whether their order will get there, and other folks prefer to trust in the Post Office and save the expense, and offering both free freight AND free insurance has just gotten too expensive . . . Even at $7.25, priority insured is a real deal from what we've seen elsewhere (even cheaper than Amazon) and we hope you will agree. The sad truth is that we have had some fraudulent claims of loss and to further protect you and us from the expense of dishonest people, this was the least expensive alternative
Standard shipping is USPS First class, which can take 7-15 days (orders over $17.50, this option is FREE), and costs $2.75, is uninsured and Balibooty.com will NOT be responsible if package is lost in transit.
Upgrade to US Priority Mail, usually takes 2-3 days (orders over $150 this option is FREE) and costs $3.75 uninsured where Balibooty.com will NOT be responsible if package is lost in transit, or $7.25 insured (assuming address is entered correctly) where Balibooty.com WILL be responsible if package is lost in transit
Upgrade to USPS Express Mail usually takes 1-2 days, and costs $17.50, uninsured, or $19.50 insured

Balibooty.com can only be responsible for loss in transit if you choose to ship PRIORITY INSURED (signature not required) or EXPRESS INSURED (signature required to sign for delivery)and where the delivery address has been entered correctly by customer.

Unfortunately, we cannot guarantee that USPS will perform as quickly as they promise, especially during the holidays, when their performance often seems to slip. To find out freight costs without having to put in all your personal information, add the item to basket and click on "estimate freight".

ORDERS UNDER $18.00 There is a fee of $2.50 for packaging. Packaging is free on orders of $18 or more within the USA, and freight is free on orders of more than $17.50 to within the US, to any one address. We will always email you with a tracking number, if there is one, when we ship. If you don't receive an email, ask us!!!

To ship to multiple addresses, first add all ship to addresses to your account, by clicking on "my account" link at the top of every page, then click "my account settings", then click the grey "add a new shipping address" button. Add every shipping address you might want to use, and then when you go to checkout, or continue shopping, every time you want to add an item to basket, you will see a drop down menu which lets you choose which item goes to what address

We will notify you if we are short on stock or out of stock on any item before we ship, and ask you if you want to change the order.

We will pay for all freight on shipping items you were short shipped, or out of stock, or damaged, or if we shipped you items you didn't order. We cannot refund freight or insurance for items ordered, but not wanted. Items returned because not wanted and originally shipped freight free will be charged the following freight rates: $3.75 if shipped Domestic 1st class, $7.25 if shipped Domestic Priority, $35 if shipped international.

We ship all orders and back orders via US POST.

We do not yet ship to post office boxes, unless the billing address of the credit card is the same po box.

COUNTRIES OUTSIDE THE USA: We ship to Australia($11 USD), Canada($5 USD), Ireland($9 USD), Nethelands($15 USD)and the UK($9 USD) with First Class US Mail (this option is FREE on orders over $175 USD). Unfortunately we cannot guarantee delivery for these prices, because insured shipping has gotten so expensive for international shipments that we no longer offer it. We can't ship to all other countries unless we quote you the freight first. If the freight cost is acceptable to you, we will process the order from our offices. Please do not email your charge card number to us, your security is important to us, so we will be happy to call you for the number. Our shipping charges do not include any customs duties or fees. We seem unable to keep up with if and when and how much other governments charge for importing, so we have to leave that between your government and you. We are required by US law to declare the actual price for any item shipped outside the US. Please call us for any help at 1 877 504 5968 (9-5 M-F Pacific time), or feel free to email us at: Email Customercare

One inch is about 25 millimeters . .

We usually add a bit of weight to each item's description to include some packaging to more accurately predict freight cost to you.

In addition, our workmanship guarantee extends to damage that is the result of a manufacturing defect, NOT the result of misuse or abuse. Please send it back in a box, not a padded envelope, to protect it from the rigors of shipping. We cannot refund for damage caused by inadequate return shipping.

If your product fails within the guarantee period, please do not attempt to repair it yourself, or have it repaired, without prior approval from us. Balibooty.com will not be responsible for repairs made by you, or others, without prior approval from us; such unauthorized repairs will void your guarantee from Balibooty.com.

Please send returns with a copy of the invoice to: PO Box 572, Hillsboro, OR 97123. Please mark the box "RETURNS" If you don't have the invoice, please call us (1 877 504 5968 9-5 M-F Pacific time) so we can figure out how to contact you and give you credit. Please include a little note letting us know what is going on.

We will refund in the same manner as your order was paid for, and will always credit you the same price you paid when you ordered, subject to the conditions mentioned above, and the following: In the event we sent you damaged items or items you did not order, we will credit you for freight to send back the miscreant items, and ship out the correct items freight free. We cannot refund freight or insurance for items ordered, but not wanted. Items returned because not wanted and originally shipped freight free will be charged the following freight rates: $3.75 if shipped Domestic 1st class, $7.25 if shipped Domestic Priority, $35 if shipped international.

We will endeavor to credit your credit card, or send you cash or check, within 10 days of receiving your returns, not including weekends or holidays.

We work very hard with our families to educate them as to Western expectations about consistency and quality, yet disasters can and do happen, but that is part of our cost of doing business, and the families who make our products never get charged for your returns. Some of these "disasters" are included in our "miscellaneous items" page, and offered at reduced price. We will tell you in the description of the item what went wrong.

All of our products have guarantees of quality and consistency, subject to the 30-day satisfaction guarantee, but some items have guarantees much longer than that. Please refer to the web page where your product was listed for sale, as well as the paper work you received with your order for more details.

Please note: We believe in doing business with honesty and integrity and we strive very hard to do so. We depend on our customers to do the same. Any deliberate customer misrepresentation to Balibooty.com relating to delivery, condition of your order, etc. voids any and all Balibooty.com guarantees, or warranties.

However, even without logging in, you may order and we will ship. That is your privilege and information, not ours.

We Love Weddings!! if you plan on buying 6 or more items from us for a wedding, you qualify for discounted pricing . . . please call us or email us at the number or email address above, and we would be pleased to work with you.

We will not charge your credit card until the day we ship your order. We will endeavor to credit your credit card or send a return check or cash within 10 days of receiving your returns, not including weekends or holidays. We use SSL encryption and use 128 bit encryption by GeoTrust, to assure you of a safe shopping experience. If there is any problem with your credit card or check, we will notify you by email as soon as we know what the problem is, and give you an opportunity to arrange other payment.

Sorry we cannot take Pay Pal, it appears vulnerable to mis-use for us and for you, including Pay Pal's recent settlement of a lawsuit providing over $9 million in restitution, to read more, click here.

If your transaction was declined because your billing address did not match the billing address of cardholder, please do not attempt to resubmit your request until you call the credit card company phone number on the back of your card. Find out exactly how THEY have your billing address listed, and enter THAT address onto the billing address part of our form. Repeatedly submitting the wrong address will send more funds authorization requests to your bank.

You may then see pending charges on your account even when your order was declined by your bank. When you place an order on our website, it is first sent to your bank for verification of the billing address entered, and for availability of funds. As a matter of your banks policy, your bank holds the funds for that transaction, EVEN if the order is declined for address problems. We did NOT charge your card, nor have we been paid for your declined transactions. Most banks will drop holds off automatically in two to three business days, but some banks, such as credit unions, can take longer. If we can help you with your bank, we are happy to call them to try to help you convince them that since your card was declined we didn't get any money, and sometimes they will relent and drop the authorizations sooner. Please feel free to call us for help, and we will try, toll free 877 504 5968 9-5 M-F Pacific time.

Our watches use a silver oxide SR626sw battery(commonly known as a 377). It has a shelf life of 5-10 years unused and will run your watch for at least 1-2 years and probably more. They are available in drugstores everywhere. . .you can certainly change them yourself by lifting the back cover off the watch movement and removing the silver colored disc . .or many drugstores, camera shops, and jewelers will change them for you for a nominal fee . . these batteries are very inexpensive, and are the industry standard for durability in this use.

The soap scum and flakes of skin that come off in the shower are a definite health hazard, if allowed to build up in the crevasses of any watch . . .they are a perfect breeding ground for all of the many bacteria, and viruses that daily make their home on even the cleanest person's skin . . .while Balibooty.com lauds cleanliness, and the determination to find a quality product, we urge our customers to reconsider the practice of showering with any jewelry, ours or anyone else's.